FAQ

On iOS 8 App crash when play audio and video
The App compatibility issue caused by iOS 8 has been solved and the revised Apps are now available in APPLE App Store.
Please download the App as soon as possible for your Wi-Reader, Wi-Copy & Wi-Backup.
♦ Wi-Reader: https://itunes.apple.com/us/app/wi-reader/id515275471?mt=8
♦ Wi-Copy: https://itunes.apple.com/tw/app/wi-copy/id622343131?l=zh&mt=8
♦ Wi-Backup: https://itunes.apple.com/us/app/wi-backup/id596818820?mt=8

Before update App you can try to play audio & video in web,Please fallow the step below:
For Wi-reader,Wi-Reader Pro

1.Connect to our Device
2.Open safari and log 10.10.1.1

3.Tap Wi-Reader or Wi-Reader pro,and you can see the file list


4. tap what you want view,it will start to play


For Wi-Copy,Wi-Backup
1.Connect to our Device
2.Open safari and log 10.10.1.1

3.Tap USB or SD and you can see the file list


4. tap what you want view,it will start to play

How can I reset to the factory default?

Solution 1: While the DW09 is powered and starting up (about 40 sec.), please press the reset button with a paper clip for 3 sec. (the LED indicator will change from orange to green). The DW06 will reboot and reset to the factory default so that you can connect to the DW09 without a password.

Solution 2: Connect to 10.10.1.1 through your web browser, i.e. Internet Explorer, Firefox, Chrome and find the “management” section on the left-hand side of the setting page. Click it and go to Save/Reload Settings. You should see “Reset" option on the bottom on the page. Click it and click confirm. Wait for the count down; DW09 will reboot and reset to the factory default settings.

I am getting an “Unable to Open” error message.

This is because you are trying to play a video or audio file that is not supported by the Wi-Reader App. The following formats are not supported by the Wi-Reader App:
Video: WMV / AVI / MKV / RM / RMVB / XVID / 3GP /MPG
Audio: RM

We recommend using a 3rd party application such as OPlayer Lite for iPhone or OPlayerHD Lite for iPAD to watch those video/audio formats.

I can find “Wi-Reader_xxxxx” on my wifi list, but I can’t get internet access.
Please troubleshoot through the following steps:
a. Make sure that DW09 is activated correctly, and your wifi connection is connected to Wi-Reader_xxxxx.
b. Please make sure that your Ethernet cable works, and connect it to the computer to see if the internet is connected correctly.
c. Please make sure that DW09 operation mode is set on “Gateway” while connected to the network cable.
d. Please consult with your IT department to see if there are IP connection regulations, or firewall controls restricting access.
I can’t find “Wi-Reader_xxxxx” on my wifi list.
Please reset the device to factory default, and try again. If it still does not work, please contact
customer service.
What’s the range of the Wi-Reader signal coverage? Can it transfer data through walls?
Typical range is about 5 meters or 15 feet. The ability for the Wi-Router to transfer data through walls depends on the distance of the receiver from the unit as well as wall thickness and material. We recommend using the Wi-Reader in an open space.
How do I tell if the wireless network is activated?
The wifi indicator LED will flicker in an blue light.
How can I use both Wi-Reader (DW09) and Travel Wi-Router (DW06) at the same time?
First of all, we love that you want to buy both devices. Second, please change the IP Address in the DW09. Go to the setup page of DW09 and then the Setup Wizard to change the IP Address to 10.11.1.1. (once you have changed the IP Address of DW09, next time you want to enter setup page through the IP Address you need to type is the new one. ex. 10.11.1.1)
Why can’t I connect to a PPPoE network?
a. Please make sure your device is powered, and connected to a network cable which can get onto the internet correctly. (LED indicator will turn green: Power on; indicator turns orange: wifi is activated)
b. Choose CWi-Reader_xxxxx from the wifi list and make sure you have connected to it.
c. Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address. This should bring you to the Wi-Router setup page. Please click Setup Wizard and choose Operation mode to Gateway then click next.
d. Then you should be at LAN Interface Setup page,. Click next without making any change.
e. At the WAN Interface Setup, please select PPPoE, and fill out the column with the appropriate values (User name and Password). Click next after you have finished filling out the columns.
f. At the Wireless Basic Settings page, click next without making any changes.
g. At the Wireless Security Setup page, set up password as needed. Otherwise, click Finished.
h. Wait 20 seconds to apply the changes, then go to Management-Status-WAN Configuration to confirm all the values are correct.
How to change the SSID and password of the Wi-Reader?

To change the SSID:Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address, and then find Wireless on your left hand side and click it and then go to Basic Setting. After you click on it, you should see the SSID column. You can make a change (ex. DW09-test) and then click Apply. You will be directed to a new page, please click Reboot Now. After the reboot you should find new SSID “DW06-test” in your wifi list.

To change the Password:Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address, and then find Wireless on your left hand side and click it and then click on Security. Here you can choose the method of Encryption, i.e. WPA2, and you can choose your own password (at least 8 characters). Then click on Apply. You will be directed to “Change setting successfully” page; please click on Reboot Now. Once the reboot is completed, you can reconnect to DW06 with the password that you just set.

What should I do if I forget the wireless password?
While the DW06 is powered and starting up (about 25 sec.), please press the reset button with a paper clip for 3 sec. (the LED indicator will change from orange to green). The DW06 will reboot and reset to the factory default so that you can connect to DW06 without the password.
How to change the SSID and password of the Wi-Router?
To change SSID: Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address, and then find Wireless on your left hand side and click it and then go to Basic Setting. After you click on it, you should see the SSID column. You can make a change (ex. DW06-test) and then click Apply. You will be directed to a new page, please click Reboot Now. After the reboot you should find new SSID “DW06-test” in your wifi list.
To change Password:Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address, and then find Wireless on your left hand side and click it and then click on Security. Here you can choose the method of Encryption, i.e. WPA2, and you can choose your own password (at least 8 characters). Then click on Apply. You will be directed to “Change setting successfully” page; please click on Reboot Now. Once the reboot is completed, you can reconnect to DW06 with the password that you just set.
How do I tell if the wireless network is activated?
The wifi indicator LED will flicker in an orange light.
Why can’t I connect to a PPPoE network?
a. Please make sure your device is powered, and connected to a network cable which can get onto the internet correctly. (LED indicator will turn green: Power on; indicator turns orange: wifi is activated)
b. Choose ComWi_xxxxx from the wifi list and make sure you have connected to it.
c. Open your web browser, i.e. Safari, Internet Explorer, Firefox, Chrome and enter 10.10.1.1 as the web address. This should bring you to the Wi-Router setup page. Please click Setup Wizard and choose Operation mode to Gateway then click next.
d. Then you should be at LAN Interface Setup page,. Click next without making any change.
e. At the WAN Interface Setup, please select PPPoE, and fill out the column with the appropriate values (User name and Password). Click next after you have finished filling out the columns.
f. At the Wireless Basic Settings page, click next without making any changes.
g. At the Wireless Security Setup page, set up password as needed. Otherwise, click Finished.
h. Wait 20 seconds to apply the changes, then go to Management-Status-WAN Configuration to confirm all the values are correct.
How do I use both Travel Wi-Router (DW06) and Wi-Reader (DW09) at the same time?
First of all, we love that you want to buy both devices. Second, please change the IP Address in the DW06. Go to the setup page of DW06 and then the Setup Wizard to change the IP Address to 10.11.1.1. (once you have changed the IP Address of DW06, next time you want to enter setup page through the IP Address you need to type is the new one. ex. 10.11.1.1)
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